Commuters favour flexible travel

Mar 8, 2021

As the recently announced government roadmap outlines when the UK public can expect to return to the office, a long-running London commuter service has scrapped its traditional ticket types in response to changes in travel patterns.

National Express Transport Solutions commuter services, operated by The Kings Ferry, has been carrying thousands of passengers on its coach services from Medway, Swale, Gravesham and Maidstone into Canary Wharf, the City and Westminster for over 35 years.

Seven routes with nine inbound services each day allow passengers to opt for flexible tickets in place of traditional fixed term weekly, monthly and half year season tickets.

Sarah Hackett, Commuter Manager for National Express Transport Solutions, explains: “The DfT has told rail operators they need to offer flexible fares but they won’t be introduced until the end of the year.

“It’s what our customer told us they want when they return to the commute so we phased out the traditional weekly, monthly and half year travel tickets and instead offer more flexi-bundles that can be tailored to the number of journeys and routes.

“We had already seen a change in behaviour as more people have flexible working patterns and work from home. The pandemic has accelerated the trend and we predict this will continue when more people return to the office later this year.”

The Kings Ferry London commuter service has pick up stops across Medway, Swale, Gravesham, New Ash Green and Maidstone including local park and ride stops at Wigmore, Bluebell Hill and Cyclopark. Travel time to London drop off points including Canary Wharf, the City and Westminster start from just 42 minutes.

All vehicles have significant covid-secure measures in place including enhanced cleaning, reduced capacity, wearing of face coverings, temperature screening and additional air conditioning filters. Customers are required to pre-book their seat to ensure that social distancing and 50% capacity is maintained.

Sarah Hackett added: “We have a proud history of safely getting commuters to work in a way that works for them. We look forward to continuing to do this for years to come.”

If you know when you could be returning to work and therefore returning back on-board our commuter service, please submit your details via our return to work form to allow us to provide you and your fellow passengers with the safest return.


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