We hope you are continuing to stay safe. We would like to thank everyone who has taken the time to get in touch with us following our commuter service relaunch announcement last week. We have had lots of positive feedback as well as enquiries about future expansion of our services.

Some customers have expressed concern that our relaunched services do not cover all of the areas we served prior to the C19 lockdown. We can confirm that our relaunched commuter services have been devised based on the feedback we received from customers in our recent survey.

Services have been scheduled to operate at the times favoured by the majority and through the areas where there is most demand at this time. This is our initial introduction of services and as demand increases, we will then look to see how this could be expanded further to best suit those travelling.

We confirmed in our email last week that our safety systems would include a seat reservation service for customers to secure their seats onboard our coaches. This system will allow us to ensure that social distancing is maintained on every journey and help us to monitor customer demand.

With our seat reservation service, you can book up to two weeks travel at a time on both AM and PM services and it is available via our Kings Ferry mobile ticketing app. As our initial service reintroduction will be operated by Kings Ferry vehicles, Clarkes of London customer tickets will be migrated over to The Kings Ferry app.

For full guidance on our seat reservations service, please look below for ‘Your Journey to a Successful Commute’.

To request the reinstatement of your ticket, please complete your details here: Ticket Reinstatement Form.

If you have not yet seen our new commuter timetables, please click the link below.

Click here to view our new commuter timetables.

We appreciate that our current routes and times will not suit everyone’s individual journey needs and apologise to those we are unable to provide a service to at this time. To request a refund on your current ticket, please complete your details on this form: Refund Request Form and we will provide you with a refund for the value that has been unused on your existing ticket.

Kind regards
Ian Fraser
Chief Operating Officer

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