Leicester City FC | FA Cup Final 2021

May 19, 2021 | Case Studies

Leicester City FC, FA Cup Final, 2021
Location: Wembley Stadium

The Challenge

Following the announcement by the Government of a gradual introduction for live spectators, The FA Cup was selected as a trial event in-conjunction with Public Health England to allow reduced capacity attendance.

National Express Transport Solutions was appointed by Leicester City FC supporters to transport them to the event. The trial in-conjunction with Public Health England stipulated that the large majority of supporters must travel by coach, to provide a controlled environment from a COVID perspective.

The Response

Due to social distancing, vehicles had a maximum capacity of 50%, resulting in a total of 155 vehicles required for transporting supporters. Due to the sheer quantity of vehicles involved, 2 collection points in Leicester were arranged. King Power Stadium hosted 100 vehicles and Enderby Park & Ride hosted 55 vehicles.

50% of vehicles were provided directly from the National Express fleet and remaining arranged via our partner operators.

All supporters had to provide a negative test result on arrival at their collection point, and once checked in, supporters were counted into holding pens in preparation for boarding their vehicle.

National Express Transport Solutions supported with manpower on the ground at both collection points, ensuring timely check in of vehicles on arrival, ensuring the drivers were fully briefed over the requirements and expediting an efficient departure of coaches within a 3 hour period.

On arrival at Wembley Stadium, members of National Express Transport Solutions staff met each vehicle ensuring vehicle numbers assigned for passenger coordination for the return journeys.

Full engineering contingency was in place at both Leicester and Wembley to ensure continued vehicle coverage, however this was thankfully not required.

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