Contact us

Contact our Customer Success team

Send a message to our Customer Success team who will be in touch very shortly.

Call Our Team

For Private Hire, Business Travel and Commuter Services – You can call our expert team by dialling: 0845 257 9845

0730 – 1830 Monday to Friday
0900 – 1230 Saturdays

We offer a 24/7 support service for our customers through our industry-leading Operations team. You can contact them on 0845 257 9845

If you’re outside the UK, please call +44 845 257 9845
Calls may be monitored or recorded for training.

For all Holiday and Day Excursion enquiries – you can call our team by dialling: 01329 242617

0900 – 1700 Monday to Friday
0900 – 1230 Saturdays

If you’re outside the UK, please call +44 1329 242617
Calls may be monitored or recorded for training.

Send Us An Email

You can email us using our online form below or at one of the following addresses:

For coach hire quotations, queries, questions or general enquiries email us at nets-sales@nationalexpress.com
For holiday and day excursion enquiries, email us at holidays@lucketts.co.uk
For any commuter questions, timetable queries or for pricing information and ticket sales enquires email commuter@thekingsferry.co.uk
Contact us with your feedback, suggestions, ideas or complaints at quality@thekingsferry.co.uk

Complaints

If, after contacting us you don’t feel satisfied in the way we have resolved your complaint, you may want to:

Contact Bus Users UK to see if they can review your complaint via their website.
Use the ODR platform to submit your complaint – the ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically.

What are Your Current Response Times?

Due to high contact volumes, our Social Media team on Twitter and Facebook aim to reply to messages and tweets within 4 hours between 9am-5.30pm, Monday to Friday.

For email enquiries, we will get back to you with a (human) response as soon as possible. During business hours (Monday-Friday 9am-5.30pm) that’s usually on the same day. Evenings and weekends may take us a little bit longer.

If you need a response from us urgently please drop us a line at 0845 257 9845 where our emergency 24/7 team will assist you.

Get a quote

If you know what coach hire requirement you are looking for, did you know you can get a quick quote from our team of experts?
Complete the form today to get started – it takes less than 60 seconds!

Enquire Today