Contact us

You can email us using our online form below or at one of the following addresses:

• For coach hire quotations, queries, questions or general enquiries email us at sales@thekingsferry.co.uk
• For holiday and day excursion enquiries, email us at holidays@lucketts.co.uk
• For any commuter questions, timetable queries or for pricing information and ticket sales enquires email commuter@thekingsferry.co.uk
• Contact us with your feedback, suggestions, ideas or complaints at quality@thekingsferry.co.uk

If, after contacting us you don’t feel satisfied in the way we have resolved your complaint, you may want to:

• Contact Bus Users UK to see if they can review your complaint – http://www.bususers.org/complaints/
• Use the ODR platform to submit your complaint – the ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically- http://ec.europa.eu/consumers/odr/

Due to high contact volumes, our Social Media team on Twitter and Facebook aim to reply to messages and tweets within 4 hours between 9am-5.30pm, Monday to Friday.

For email enquiries, we will get back to you with a (human) response as soon as possible. During business hours (Monday-Friday 9am-5.30pm) that’s usually on the same day. Evenings and weekends may take us a little bit longer.

If you need a response from us urgently please drop us a line at 0845 257 9845 where our emergency 24/7 team will assist you.