Contact us

Contact our Customer Success team

Send a message to our Customer Success team who will be in touch very shortly.

Call Our Team

For Private Hire, Business Travel and Commuter Services – You can call our expert team by dialling: 0845 257 9845

0730 – 1830 Monday to Friday
0900 – 1230 Saturdays

We offer a 24/7 support service for our customers through our industry-leading Operations team. You can contact them on 0845 257 9845

If you’re outside the UK, please call +44 845 257 9845
Calls may be monitored or recorded for training.

For all Holiday and Day Excursion enquiries – you can call our team by dialling: 01329 242617

0900 – 1700 Monday to Friday
0900 – 1230 Saturdays

If you’re outside the UK, please call +44 1329 242617
Calls may be monitored or recorded for training.

Send Us An Email

You can email us using our online form below or at one of the following addresses:

For coach hire quotations, queries, questions or general enquiries email us at nets-sales@nationalexpress.com
For holiday and day excursion enquiries, email us at holidays@lucketts.co.uk
For any commuter questions, timetable queries or for pricing information and ticket sales enquires email commuter@thekingsferry.co.uk
Contact us with your feedback, suggestions, ideas or complaints at quality@thekingsferry.co.uk

Complaints

If, after contacting us you don’t feel satisfied in the way we have resolved your complaint, you may want to:

Contact Bus Users UK to see if they can review your complaint – http://www.bususers.org/complaints/
Use the ODR platform to submit your complaint – the ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically- http://ec.europa.eu/consumers/odr/

What are Your Current Response Times?

Due to high contact volumes, our Social Media team on Twitter and Facebook aim to reply to messages and tweets within 4 hours between 9am-5.30pm, Monday to Friday.

For email enquiries, we will get back to you with a (human) response as soon as possible. During business hours (Monday-Friday 9am-5.30pm) that’s usually on the same day. Evenings and weekends may take us a little bit longer.

If you need a response from us urgently please drop us a line at 0845 257 9845where our emergency 24/7 team will assist you.

Get a quote

If you know what coach hire requirement you are looking for, did you know you can get a quick quote from our team of experts?
Complete the form today to get started – it takes less than 60 seconds!

Enquire Today