Coronavirus (COVID-19) – Advice & Updates

How are we making your journey with us safe and secure?

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Keeping our customers and colleagues safe and well is our top priority and here at National Express Transport Solutions, our team of experts have been busy implementing additional measures and procedures, both on and off our vehicles to make sure that you feel safe and comfortable when you take your next trip. Use the tabs below to find out more about how we are making sure you can travel in confidence.

To speak to a member of our team with questions or concerns around travelling and Covid-19, please click here to contact our team.

To view our Private Hire and Commuter FAQ’s, please click here

Use the links below for further information on how we are making your journey with us safe and secure.

On-board our vehicles
Hand Sanitiser
Hand sanitiser dispensers have been installed on-board our vehicles for both driver and passenger use.
Following government guidance, our boarding process has to return to normal but we ask passengers to all be responsible for keeping themselves safe and be considerate of others.
Face coverings
We will expect customers to continue to wear face coverings, unless exempt. Drivers will be expected to wear face coverings when interacting with customers, onboard and outside the vehicle.
Temperature Checking
As per government advice, it is not required to temperature check passengers before boarding, however, the equipment to do so will be available.
We have implemented enhanced cleaning regimes. Our vehicles are cleaned multiple times a day; which includes the disinfection of all high contact areas with antiviral products and fogging systems.
Drivers have been issued with personal protective equipment and driver protective screens have been fitted on all own fleet vehicles.
Purifying Air Filters
Our air filtration systems will regularly purify the air on board the vehicle throughout your coach journey.
How can you help?
Plan ahead and keep in touch
Our team will regularly be in contact with you before and on the day of your hire. Please ensure you read all communications sent to you as these may contain important information regarding your booking. Our 24hour support team will also be available to answer any questions that you may have.

Follow Government advice
Do not travel if you’re experiencing any coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.

Wash your hands and use sanitisers where available before travelling. If you can, bring hand sanitiser gel for use during your journey.

Government guidance recommends the wearing of a face covering or mask when travelling on public transport. To minimise the spread of the virus you will be expected to wear a face mask or face covering when on-board the coach.


We welcome you back on board our London Commuter services and private hire, however, please ensure that you check our website for the latest updates and government advice before travelling.

The safety, wellbeing and comfort of our passengers and employees continue to be our biggest priority. With this in mind, we are continuing with our existing covid control measures that include but are not limited to:

  • Enhanced cleaning of vehicles and all onboard customer touchpoints using antiviral products and fogging systems
  • Air filtration systems that regularly purify the air throughout the journey
  • Drivers are equipped with PPE and protective screens are fitted on all own fleet vehicles

We are continually monitoring and will respond to ongoing updates and guidance from the Government and UK public health authorities.

To find out more about how we are managing the impacts of Coronavirus and to understand any potential impacts that it may have on coach hire bookings, please read our Customer Communication Guidance Pack.

Our drivers, customer service teams, operational teams and the wider National Express Transport Solutions team have been working incredibly hard to keep our services running safely. We want to thank them for their efforts and will continue to do all we can to support everyone who works in our business at this challenging time.

We’re already speaking to organisations about how else we can play our part and support where we can during these testing times.

Please use the links below for further information regarding coach hire bookings and our London commuter service.

Coach hire bookings


From Monday 19th July 2021, our private coach hire services will go back to 100% capacity and our COVID-19 safety measures are now our standard protocol. Please view our Customer Communication Guidance for further details and other cancellation options.

If you would like to discuss this further with a member of our team, please call us on 0845 257 9845 or by emailing

As a business, we continue to remain optimistic about the future of travel. Our teams are available to discuss future bookings with you and answer any questions that you may have.

*London commuter service

From Monday 19th July 2021, our London commuter service continues at a reduced service due to demand and will increase as customers return back to their workplace environment.

To view our current timetable please click here.

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